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Service Advisor

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Miller Tire & Auto Co. in Perkasie, PA is hiring a Service Advisor with outstanding customer service skills, exceptional communication skills, and strong technical knowledge. The candidate must have effective time management and organizational skills as well as the ability to multi-task. This candidate needs to be able to understand and effectively explain technical language to customers. In addition, we are looking for self-motivated candidates with detailed follow-through.

Job Responsibilities

• Ensure that customers receive considerate, prompt, and effective service
• Serve as a liaison between technicians and customers
• Greet customers and schedule service appointments
• Ability to communicate exceptionally to technicians and customers
• Ability to understand automotive language to effectively resolve problems
• Handle administrative and customer relations aspects of the service department
• Uphold high ethical standards
• Manage workflow efficiently for assigned technician(s)
• Order parts as needed for jobs
•Help maintain inventory

• Valid driver’s license
• Current PA state inspection license a plus
• Reliable, dependable, and punctual
• Highschool diploma plus vocational/technical school graduate or equivalent
• Minimum of 2 years’ service advisor experience or equivalent
• Commitment to excellent customer service
• High productivity while maintaining high quality work
• Exceptional communication skills – both oral and written
• Excellent computer skills with ability to work with word processing and spreadsheet software
• Ability to understand manufacturer’s specifications
• Positive and approachable
• Willingness to continue training/schooling as required
• Protractor experience a plus
• Able to perform all job functions that require bending, standing, lifting, and reaching
• Available to work extended hours and Saturday mornings as necessary
(40 – 50 hours/week)

• Health insurance plan
• Paid holidays
• Retirement plan
• Paid ASE certifications
• Paid PA state inspection and emission certifications
• Employee discounts
• Paid vacation

Salary commensurate with experience.

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